"Our loved ones will always be by our side, no matter where they are"
What do I have to do in the event of a death, or what steps do I have to take as a relative?
We have compiled a checklist for you here in which you will find all the important measures you need to take.
Alternatively, you can download the list and print it out.
1. In the event of a death in your own home:
Notify the doctor. Preferably, notify the family doctor or the doctor who was treating the patient.
If the family doctor is not available, notify the emergency doctor (telephone 0900 11 14 14) or the emergency service (emergency call 144).
The doctor will issue the death certificate.
2. In the event of a death in hospital or in an institution (e.g. nursing home):
The hospital or institution has the death certificate filled out.
Possibly the hospital or institution sends the death certificate directly to the responsible
to the competent civil registry office
Otherwise, the death certificate is handed over to the relatives.
3. In the event of death as a result of an accident, suicide or violent crime:
the police (emergency call 117) must be notified
the police will take the necessary steps and, if necessary, offer the public prosecutor and the public health officer.
4. First contact with an undertaker:
an early first call to a funeral home of your choice is sensible
the experienced funeral director will discuss the next steps with you and clarify the first crucial questions: collection, laying out, transfer to the crematorium, etc.
You will also receive advice and support from the funeral director if you wish to lay out the deceased at home.
5. Notification to the competent office in the municipality of residence of the deceased:
The death must be reported to the burial office/civil registry office of the deceased's place of residence within two days.
A medical death certificate (if not sent directly to the municipality), official identification (ID/passport) and the family record book (if available) must be brought along.
6. The following questions are clarified at the municipality's funeral office:
Burial or cremation (cremation)
when the cremation will take place (cremation date, cremation permit)
Type of gravesite (family grave, row grave, communal grave, urn to be taken home)
Place and date of burial and/or funeral service (funeral, church service)
7. Discuss the following points with the funeral director:
Selection of a coffin
Selection of an urn
Selection of a grave cross
Floral decorations for laying out, coffin or urn, funeral and cemetery
Decoration for laying out and/or farewell at the cemetery or in a church
Design, printing and dispatch of funeral circulars
Design and placement of an obituary (daily newspaper, regional weekly newspaper)
Selection of a suitable venue (for the "funeral dinner")
8.Talk at the parish office or with the ritual counsellor:
make an appointment to talk to the priest in charge or the desired ritual counsellor about the design and content of the funeral service.
unless otherwise requested, initial, preliminary information for a curriculum vitae should be brought to this conversation.
9. Dignified farewell at the deathbed or coffin:
In accordance with the wishes of the relatives, the funeral director collects the deceased from the place of death.
the undertaker prepares the deceased for the final journey, if not already done by the hospital, home, Spitex or bereaved family
the relatives can be present and help when the deceased is washed and dressed
When the deceased is placed in the coffin, the relatives have a quiet moment to consciously say goodbye.
The coffin is taken in the funeral vehicle to the community's laying out rooms or directly to the crematorium.